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Delivery & Returns

STANDARD DELIVERY

Within mainland UK, we aim to deliver orders within 3 working days.  For orders being delivered outside mainland UK, delivery timescales and charges will depend on the courier and mat be considerably longer. Your estimated delivery date is stated in your Order Confirmation email - please allow until this date for your order to arrive. If you do not receive your order within 14 days of your shipping confirmation email, you must notify us and we will investigate the non-delivery. Please note that in some instances you may be required to answer product related questions from our resident Pharmacist as part of the checkout process.  Failure to answer these will cause delays.

EXPRESS UK DELIVERY

Please note that Express delivery is only available on orders placed before 1pm (GMT) Monday to Friday in the UK.  After 1pm we cannot guarantee express delivery, even if it has been selected.  Please note that this is not a guaranteed next day service, but is an expedited delivery option.

NOTIFICATION OF ERRORS

You should check the contents of each delivery promptly upon receipt. If you believe any items have been sent to you in error, you must contact us immediately.

CANCELLATION RIGHTS AND DAMAGED/FAULTY ITEMS

Your statutory rights entitle you to a cooling-off period of 14 calendar days following receipt of your order (certain exceptions apply). You also have the right to reject items that are faulty or damaged upon receipt. Further details and how to exercise these rights are set out in our Returns Policy below.

RETURNS POLICY

We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your notification to us of your intention to return the item(s). Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on return of part orders.

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.

[The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.]